Resumé

Address

Summary

Work Experience

Student Experience Content Manager

• Improved deflection rate by auditing 400 help desk articles to improve self-service options

• Standardized student facing DXP communications by developing technical and UX writing style guides

• Led UX writing and content design efforts for application portal and student portal

• Advocated for student needs and built cross-collaborative partnerships to balance business objectives during redesign of application portal and student portal

Student Experience Content Manager

• Increased degree completion rates by optimizing the content delivery sequence and timing within the student portal

• Improved knowledge base article quality and consistency by implementing technical writing style guide

• Led UX writing and content design efforts for student portal redesign and rebuild

• Collaborated with multiple SMEs to align business objectives with student need

• Worked with compliance & regulatory teams to ensure successful approval flows

Content Manager

• Increased page views by 254% and user engagement by 1,122% with content strategy, UX improvements, and SEO expertise

• Led content design and UX writing efforts for launch of white labeled AI powered learning app

Content Manager

• Audited and improved user guides for Saas and physical products

• Wrote UX copy and product feature update announcements for marketing website

• Established content marketing roadmap, including editorial calendar and content development

Skills

Education

LCC @ University of Hawaii, Honolulu

• AA Liberal Arts

• Maintained 4.0 GPA taking 18 credit hours per semester and working full time

• Phi Theta Kappa Honors Society; Dean’s List

• Course work focused on psychology and communications

Northeastern University, Boston

• BS Digital Communications & Media

• Minoring in Psychology